Umbra Terms of Service
Last updated: November 11, 2026
1. Agreement and eligibility
These Terms of Service (the "Terms") govern access to and use of the Umbra website, platform, dashboards, text messaging workflows, and related services (the "Service") operated by Umbra Safety, Inc. ("Umbra," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms.
If you use the Service on behalf of a school, district, college, employer, club, or other organization (an "Organization"), you represent that you are authorized to bind that Organization, and "you" includes the Organization. If you do not agree, do not use the Service.
The Service is intended for Organizations and their authorized users. People who submit reports may use an Organization's reporting channels subject to these Terms and the Umbra Privacy Policy. The Service is not directed to children under 13. Organizations are responsible for deciding whether and how minors may use the Service and for providing any required parent or guardian notices and obtaining any required consent.
2. The Service
Umbra lets an Organization set up reporting channels, receive text messages and submissions, run pulse surveys, review and route reports, manage follow-up, and view AI-assisted classifications and trends. Features may change over time.
Each Organization controls its own configuration, access permissions, reporting procedures, escalation rules, and responses to reports. Umbra is a technology provider. Umbra does not investigate reports, provide emergency response, make disciplinary decisions, or act as an Organization's legal, medical, counseling, or safety professional.
3. Accounts and security
Users must provide accurate information where an account is required, protect their credentials, and promptly tell Umbra about suspected unauthorized access. Users may not share credentials or let unauthorized people use an account.
Umbra may suspend or restrict access where reasonably necessary to protect the Service, users, data, or security, or to address suspected violations. Organization administrators are responsible for managing their users and removing access when it is no longer appropriate.
4. Reporting and emergencies
Umbra is not an emergency service and is not monitored around the clock. Do not use the Service to report an emergency or request urgent help. If someone is in immediate danger, call 911 or your local emergency number.
Reports are anonymous to the Organization by default, but text messaging is not absolutely anonymous. Your wireless carrier, our messaging provider, and Umbra process the phone number and message details needed to deliver texts. An Organization may also be able to identify a reporter from details included in a message or from the circumstances a report describes. See the Umbra Privacy Policy for how this information is protected and when it may be disclosed.
Umbra does not guarantee that every message will be delivered instantly, that a report will be read immediately, or that an Organization will take a particular action. Do not rely on the Service as the only channel for urgent, legally required, or time-critical reporting.
5. Acceptable use
You may use the Service only for lawful purposes and in line with these Terms. You may not:
- Submit unlawful threats, harassment, or knowingly false reports
- Submit malicious code or content that infringes someone else's rights
- Try to access another user's account or data
- Interfere with, overload, or disrupt the Service
- Reverse engineer or probe the Service, except as the law allows
- Use the Service to break the law or an Organization's published policies
Umbra may investigate suspected misuse and take proportionate action, including removing content where technically possible, limiting access, or notifying the affected Organization or the appropriate authorities when the law allows or requires it.
6. Organization responsibilities
Each Organization is responsible for its use of the Service and its relationship with the people who report. This includes giving appropriate notices; setting and communicating response and escalation procedures; deciding who can see reports; training its administrators; and complying with applicable education, employment, privacy, safety, recordkeeping, accessibility, and mandatory reporting laws.
Organizations must not describe a reporting channel as anonymous, confidential, continuously monitored, or suitable for emergencies unless that description is accurate for their setup. Organizations decide whether reports should be disclosed, escalated, retained, or reported under applicable law.
7. Data, privacy, and AI features
How we collect and use personal information is described in the Umbra Privacy Policy. An Organization's data may also be covered by a separate written agreement, including a Data Processing Agreement.
The Service uses AI tools to help categorize, summarize, prioritize, and suggest replies to reports, and to detect trends. These outputs can be incomplete or wrong. They support human review and do not replace it. Organizations and their users are responsible for their decisions and actions.
Umbra does not use report content to train AI models.
8. Fees
Paid plans, fees, billing terms, renewal terms, and usage limits are set out in an order form or other written agreement between Umbra and the Organization. Unless that agreement says otherwise, fees are non-refundable except where required by law. Umbra may suspend paid features for overdue undisputed amounts after reasonable notice.
If these Terms conflict with a signed order form or negotiated agreement, the signed agreement controls to the extent of the conflict.
9. Intellectual property and feedback
Umbra and its licensors own the Service, software, design, documentation, and trademarks. Subject to these Terms and payment of applicable fees, Umbra grants each Organization a limited, non-exclusive, non-transferable right to use the Service during its subscription for its internal purposes.
You keep your rights in content you submit. You grant Umbra a limited, non-exclusive license to host, process, transmit, and display that content only to provide, maintain, secure, and support the Service, and as otherwise authorized in writing.
If you send us suggestions or feedback, Umbra may use them without restriction or payment, without disclosing your confidential information.
10. Confidentiality
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it and use it only for the purposes of the relationship. This does not apply to information that is public through no breach, already known without restriction, independently developed, or rightfully received from a third party. Umbra may disclose information when required by law or legal process.
11. Disclaimers and limitation of liability
The Service is provided "as available." To the maximum extent permitted by law, Umbra disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Umbra does not warrant that AI classifications, summaries, suggestions, or trend alerts will be accurate or complete.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of the Service. Umbra's total liability arising out of or relating to the Service will not exceed the fees paid or payable by the Organization to Umbra for the Service in the twelve months before the event giving rise to the claim.
12. Indemnification
The Organization will defend and indemnify Umbra and its officers, employees, and agents against third-party claims arising from the Organization's use of the Service, its content, its failure to give required notices or obtain required permissions, its handling of reports, or its violation of law or these Terms, except to the extent caused by Umbra's breach, negligence, or willful misconduct.
13. Term, suspension, and termination
These Terms apply while you use the Service. An Organization's subscription term and termination rights are set by its order form or agreement. Umbra may suspend or terminate access for material breach, security risk, nonpayment, unlawful use, or discontinuation of the Service, subject to any contractual notice and cure terms.
After termination, data is handled under the applicable agreement and our retention practices. Deleting an account does not immediately delete backups or records that Umbra or an Organization must legally keep.
14. Text messaging terms
Program. Umbra lets people text an Organization's Umbra number to submit a report, answer follow-up questions, or respond to a survey. Replies identify the Organization you are texting.
Consent. By texting an Umbra number, you agree to receive text messages related to that conversation. Umbra does not send marketing messages.
Frequency and charges. Message frequency varies based on the conversation. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt out. Reply STOP at any time to stop receiving messages. You will receive one confirmation message. Texting the number again starts a new conversation.
Help. Reply HELP for help, or email support@goumbra.com.
Privacy. See the Umbra Privacy Policy at goumbra.com/privacy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
15. Changes to these Terms
Umbra may update these Terms. We will post the updated version and change the date above. For material changes that affect Organizations, we will give notice through the Service or by email where reasonably practicable. Continued use after the effective date means you accept the updated Terms, to the extent permitted by law.
16. Governing law
These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules, unless a signed agreement says otherwise. The parties consent to the exclusive jurisdiction of the state and federal courts in Charleston County, South Carolina.
17. General
These Terms, together with any order form, signed agreement, the Privacy Policy, and any Data Processing Agreement, make up the agreement for the Service. If a provision is unenforceable, the rest remain in effect. Failing to enforce a provision is not a waiver. You may not assign these Terms without Umbra's written consent, except as part of a merger or sale of substantially all assets. Umbra may assign these Terms to an affiliate or successor. These Terms do not create an agency, partnership, or employment relationship.
18. Contact
Umbra Safety, Inc. Charleston, South Carolina support@goumbra.com goumbra.com